Infrastructure Design, Implementation & Support

Trusted Advisor

 

We smoothly handle the whole process and we provide our undivided attention to details, with great focus on the Optimization phase of each project.

Our clients benefit of a trusted advisor that assists them along a complete life cycle and enables them to accurately manage and constantly improve their digital processes.

Product Service Availability Description
NOC – Eyes on glass, Inc Manag, reporting, inc handling 24/7 Eyes on glass, Inc Manag, reporting, inc handling
SOC – Eyes on glass, Inc Manag, Inc. response, reporting, forensic investigation 24/7 Eyes on glass, Inc Manag, Inc. response, reporting, forensic investigation
Network operations B.H. Organizing computer network management, control, and monitoring
Security operations B.H. Security Assessment, Penetration Testing,Security Compliance,
Vulnerability Assessment, Infrastructure and endpoint security services,
Data and application security
Windows Server Support 24/7 Any Windows server role/feature – AD, PKI, ADFS, File Server, etc
Virtualization Support – Hyper-V 24/7 Hyper-v and SCVMM
Microsoft SCCM support B.H. Any SCCM feature
Exchange 24/7 Any exchange feature
XenApp B.H.
XenServer B.H.
Netscalers B.H.
XenDesktop B.H.
Cisco Collaboration (CUCM, Expressway, UCCX, CMS, TMS, etc) 24/7
Cisco Nexus 24/7
Cisco UCS 24/7
Cisco MDS 24/7
Cisco NGFW 24/7
Cisco Nexus 24/7
Cisco ASA 24/7
Cisco ISE 24/7
Cisco Enterprise Infrastructure – Swithing & Routing 24/7
Cisco SD-Wan 24/7
VMWare DataCenter and Cloud Infrastructure 24/7
VMWare Networking and Security – NSX 24/7
VMWare HyperConverged 24/7
VMWare Cloud Management Platform – vRealize 24/7
Dell-EMC Storage Solutions
VEEAM
Dell Servers
HP Servers
SQL admin and Troubleshooting 24/7
SQL Dev support B.H.
*B.H. – Business hours
Related Services Description
Security Architecture Governance, Architecture Strategy, Identity & Access Management, Border Protection, Application Security, Content Control
Collaboration Architecture VoIP, Video Conferencing and Web Conferencing; Voicemail, Expressways, Gateways, UCCX
DataCenter Infrastructure Arch. Servers, Communication Infrastructure, Storage, Virtualization and Cloud
Enterprise Infrastructure Arch. Evaluation / assement of current infrastructure, equipment high level design, low level design & network configuration, optimization of current infrastructure
IT Automation IT process workflow creation, automation of mundane/ time consuming tasks
Windows Solutions Architecure Design and implement Windows Server based solutions

Support Team Structure & Escalation Path

 

Support Tools
FreshDesk
Webex
Slack

Success is never by mere chance; it is the result of forces working together.

James Cash Penney

Trusted Advisor

 

We smoothly handle the whole process and we provide our undivided attention to details, with great focus on the Optimization phase of each project.

Our clients benefit of a trusted advisor that assists them along a complete life cycle and enables them to accurately manage and constantly improve their digital processes.

Product Service Availability
NOC – Eyes on glass, Inc Manag, reporting, inc handling 24/7
SOC – Eyes on glass, Inc Manag, Inc. response, reporting, forensic investigation 24/7
Network operations B.H.
Security operations B.H.
Windows Server Support 24/7
Virtualization Support – Hyper-V 24/7
Microsoft SCCM support B.H.
Exchange 24/7
XenApp B.H.
XenServer B.H.
Netscalers B.H.
XenDesktop B.H.
Cisco Collaboration (CUCM, Expressway, UCCX, CMS, TMS, etc) 24/7
Cisco Nexus 24/7
Cisco UCS 24/7
Cisco MDS 24/7
Cisco NGFW 24/7
Cisco Nexus 24/7
Cisco ASA 24/7
Cisco ISE 24/7
Cisco Enterprise Infrastructure – Swithing & Routing 24/7
Cisco SD-Wan 24/7
VMWare DataCenter and Cloud Infrastructure 24/7
VMWare Networking and Security – NSX 24/7
VMWare HyperConverged 24/7
VMWare Cloud Management Platform – vRealize 24/7
Dell-EMC Storage Solutions
VEEAM
Dell Servers
HP Servers
SQL admin and Troubleshooting 24/7
SQL Dev support B.H.
*B.H. – Business hours
Related Services Description
Security Architecture Governance, Architecture Strategy, Identity & Access Management, Border Protection, Application Security, Content Control
Collaboration Architecture VoIP, Video Conferencing and Web Conferencing; Voicemail, Expressways, Gateways, UCCX
DataCenter Infrastructure Arch. Servers, Communication Infrastructure, Storage, Virtualization and Cloud
Enterprise Infrastructure Arch. Evaluation / assement of current infrastructure, equipment high level design, low level design & network configuration, optimization of current infrastructure
IT Automation IT process workflow creation, automation of mundane/ time consuming tasks
Windows Solutions Architecure Design and implement Windows Server based solutions

Support Team Structure & Escalation Path

 

Support Tools
FreshDesk
Webex
Slack

Success is never by mere chance; it is the result of forces working together.

James Cash Penney

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