Infrastructure Design, Implementation & Support

Trusted Advisor

We smoothly handle the whole process and we provide our undivided attention to details, with great focus on the Optimization phase of each project.

Our clients benefit of a trusted advisor that assists them along a complete life cycle and enables them to accurately manage and constantly improve their digital processes.

Product	Service Availability	Description
NOC – Eyes on glass, Inc Manag, reporting, inc handling	24/7	Eyes on glass, Inc Manag, reporting, inc handling
SOC – Eyes on glass, Inc Manag, Inc. response, reporting, forensic investigation	24/7	Eyes on glass, Inc Manag, Inc. response, reporting, forensic investigation
Network operations	B.H.	Organizing computer network management, control, and monitoring
Security operations	B.H.	Security Assessment, Penetration Testing,Security Compliance, Vulnerability Assessment, Infrastructure and endpoint security services, Data and application security
Windows Server Support	24/7	Any Windows server role/feature – AD, PKI, ADFS, File Server, etc
Virtualization Support – Hyper-V	24/7	Hyper-v and SCVMM
Microsoft SCCM support	B.H.	Any SCCM feature
Exchange	24/7	Any exchange feature
XenApp	B.H.
XenServer	B.H.
Netscalers	B.H.
XenDesktop	B.H.
Cisco Collaboration (CUCM, Expressway, UCCX, CMS, TMS, etc)	24/7
Cisco Nexus	24/7
Cisco UCS	24/7
Cisco MDS	24/7
Cisco NGFW	24/7
Cisco Nexus	24/7
Cisco ASA	24/7
Cisco ISE	24/7
Cisco Enterprise Infrastructure – Swithing & Routing	24/7
Cisco SD-Wan	24/7
VMWare DataCenter and Cloud Infrastructure	24/7
VMWare Networking and Security – NSX	24/7
VMWare HyperConverged	24/7
VMWare Cloud Management Platform – vRealize	24/7
Dell-EMC Storage Solutions	–
VEEAM	–
Dell Servers	–
HP Servers	–
SQL admin and Troubleshooting	24/7
SQL Dev support	B.H.
	*B.H. – Business hours

Related Services	Description
Security Architecture	Governance, Architecture Strategy, Identity & Access Management, Border Protection, Application Security, Content Control
Collaboration Architecture	VoIP, Video Conferencing and Web Conferencing; Voicemail, Expressways, Gateways, UCCX
DataCenter Infrastructure Arch.	Servers, Communication Infrastructure, Storage, Virtualization and Cloud
Enterprise Infrastructure Arch.	Evaluation / assement of current infrastructure, equipment high level design, low level design & network configuration, optimization of current infrastructure
IT Automation	IT process workflow creation, automation of mundane/ time consuming tasks
Windows Solutions Architecure	Design and implement Windows Server based solutions

Support Team Structure & Escalation Path

Support Tools
FreshDesk
Webex
Slack

“

Success is never by mere chance; it is the result of forces working together.

James Cash Penney

Trusted Advisor

We smoothly handle the whole process and we provide our undivided attention to details, with great focus on the Optimization phase of each project.

Our clients benefit of a trusted advisor that assists them along a complete life cycle and enables them to accurately manage and constantly improve their digital processes.

Product	Service Availability
NOC – Eyes on glass, Inc Manag, reporting, inc handling	24/7
SOC – Eyes on glass, Inc Manag, Inc. response, reporting, forensic investigation	24/7
Network operations	B.H.
Security operations	B.H.
Windows Server Support	24/7
Virtualization Support – Hyper-V	24/7
Microsoft SCCM support	B.H.
Exchange	24/7
XenApp	B.H.
XenServer	B.H.
Netscalers	B.H.
XenDesktop	B.H.
Cisco Collaboration (CUCM, Expressway, UCCX, CMS, TMS, etc)	24/7
Cisco Nexus	24/7
Cisco UCS	24/7
Cisco MDS	24/7
Cisco NGFW	24/7
Cisco Nexus	24/7
Cisco ASA	24/7
Cisco ISE	24/7
Cisco Enterprise Infrastructure – Swithing & Routing	24/7
Cisco SD-Wan	24/7
VMWare DataCenter and Cloud Infrastructure	24/7
VMWare Networking and Security – NSX	24/7
VMWare HyperConverged	24/7
VMWare Cloud Management Platform – vRealize	24/7
Dell-EMC Storage Solutions	–
VEEAM	–
Dell Servers	–
HP Servers	–
SQL admin and Troubleshooting	24/7
SQL Dev support	B.H.
	*B.H. – Business hours

Related Services	Description
Security Architecture	Governance, Architecture Strategy, Identity & Access Management, Border Protection, Application Security, Content Control
Collaboration Architecture	VoIP, Video Conferencing and Web Conferencing; Voicemail, Expressways, Gateways, UCCX
DataCenter Infrastructure Arch.	Servers, Communication Infrastructure, Storage, Virtualization and Cloud
Enterprise Infrastructure Arch.	Evaluation / assement of current infrastructure, equipment high level design, low level design & network configuration, optimization of current infrastructure
IT Automation	IT process workflow creation, automation of mundane/ time consuming tasks
Windows Solutions Architecure	Design and implement Windows Server based solutions