ITPrepared, Your Trusted Advisor.

Amazing collaboration experiences that drive
outstanding business results

Yes, We Are Your Trusted Advisor!

24/7 Service Availability: Eyes on glass, including management, reporting, handling, for high-end technologies such as Cisco, Microsoft, VMware.


List of Support Services Technologies

Below, let’s take a look at our list of support services technologies and their corresponding service availability:

Product Service Availability
NOC – Eyes on glass, Inc Manag, reporting, inc handling 24/7
SOC – Eyes on glass, Inc Manag, Inc. response, reporting, forensic investigation 24/7
Network operations B.H.
Security operations B.H.
Windows Server Support 24/7
Virtualization Support – Hyper-V 24/7
Microsoft SCCM support B.H.
Exchange 24/7
XenApp B.H.
XenServer B.H.
Netscalers B.H.
XenDesktop B.H.
Cisco Collaboration (CUCM, Expressway, UCCX, CMS, TMS, etc) 24/7
Cisco Nexus 24/7
Cisco UCS 24/7
Cisco MDS 24/7
Cisco NGFW 24/7
Cisco Nexus 24/7
Cisco ASA 24/7
Cisco ISE 24/7
Cisco Enterprise Infrastructure – Swithing & Routing 24/7
Cisco SD-Wan 24/7
VMWare DataCenter and Cloud Infrastructure 24/7
VMWare Networking and Security – NSX 24/7
VMWare HyperConverged 24/7
VMWare Cloud Management Platform – vRealize 24/7
Dell-EMC Storage Solutions
Dell Servers
HP Servers
SQL admin and Troubleshooting 24/7
SQL Dev support B.H.
*B.H. – Business hours

Support Team Structure & Escalation Path

At the beginning of any project or program, defining a clear and concise escalation path, and protocols for problems, will massively speed the project runtime and minimize any possible blockages.

Industry Expert

Alexandru Ana

Alexandru Ana

Managing Partner and Chief Operating Officer

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